Markyate Physio Clinic - Affinity Health Club, Holiday Inn AL3 8HH
Tel: 07359030730 Email: ryan@olymiaphysio.co.uk
Privacy Policy
This privacy notice sets out details about how Olymia Physiotherapy will use any personal information that it collects about you. We encourage you to read this notice as it explains Olymia Physiotherapy's practices involving the use of personal information and sets out information about rights that you may have under applicable laws.
At Olymia Physiotherapy, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our clinic and website, how we use this information, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website, you are agreeing to be bound by this Policy.
If you have any questions regarding this Policy and our privacy practices, you may contact us by email; ryan@olymiaphysio.co.uk or by writing to our registered address Olymia Physiotherapy, Affinity Leisure, Holiday Inn Luton South, London Road, Markyate, AL3 8HH. Alternatively, you can telephone 07359030730.
How do we collect information?
We obtain information about you when you use our website, for example, when you complete the contact form, as well as in person when you complete our on-site registration form, or engage with other forms within our website. We may collect information when you choose to contact our business to enquire regarding services, including by telephone, email or in-person.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a payment online or purchase a service or product from us in person, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Use of cookies
Like many other websites, the Olymia Physiotherapy website uses cookies. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences.
How is your information used?
- We may use your information to contact you regarding queries raised in the contact form.
- Carry out our obligations arising from any contracts entered into by you and us.
- With your prior consent, seek your views or comments on the services we provide via feedback forms or email should you opt in.
- Notify you of changes to our services.
- Send you communications which you have requested and that may be of interest to you. This may include but is not solely limited to emailing you with links to videos of your exercises to an external 3rd party provider. Please note Olymia Physiotherapy is not responsible for external websites and the use and capture of your information on such websites.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Further information regarding the length of time required for Olymia Physiotherapy to legally retain medical information and note keeping may be found on the Chartered Society of Physiotherapy website.
Who has access to your information
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf.
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we expect them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information at our clinic.
Under data protection law, your rights include:
- Right of access - you have the right to ask us for copies of your personal information.
- Right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Right to erasure - you have the right to ask us to erase your personal information in certain circumstances.
- Right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Right to object to processing - you have the right to object to the processing of your personal information in certain circumstances.
- Right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
If you make a request, we have one month to respond to you. In most circumstances, you will not be required to pay any charge for exercising your rights.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time by contacting us by email ryan@olymiaphysiotherapy.co.uk or telephone 07359030730.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software: SHA-2 & 2048-bit encryption on SSL. When you are on a secure page, a lock icon will appear on the web browser.
Non-sensitive details (such as your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
How you can access and update your information
The accuracy of your information is important to us. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. You can do this by the following methods:
Send an email to: ryan@olymiaphysiotherapy.co.uk
Telephone: 07359030730
Write to us at: Olymia Physiotherapy, Affinity Leisure, Holiday Inn Luton South, London Road, Markyate, AL3 8HH.